Oh man, where to begin…
Overview / Background
The old website consisted of over 6,000 pages. That number is now down to less than 700 pages, and includes some new content that didn’t previously exist. That 700 number also doesn’t take into account the individual directory profiles for our ~360 faculty and staff. Our website sees about a million pageviews per year from about 300,000 visitors. I am the web manager and have one other guy on my web team. His tenure at the university made him an asset dealing with clients in meetings, but I was alone for the most part in planning, building and designing the new website.
A project blog is your best friend. I used it for tutorials, "what’s coming" announcements, and project updates. It was my team’s official method of communication, so any time someone asked a good question, I addressed it with a blog post that could be redistributed to others easily without repeating myself over and over. Don’t expect anyone to actually read your blog without you saying "this article has the information you need." Once you come to that reality, your sanity will remain intact.
Can I add to this later? I’m on my way out to celebrate right now. :)